Your Response Center

Tecore’s Customer Response Center (CRC) is staffed by highly-qualified network systems engineers trained in diagnostics and troubleshooting procedures. The single-tier support model allows your inquiries to be answered by staff knowledgeable of your network, significantly reducing the time needed to respond to your service needs. Escalation procedures are in place if needed to resolve any technical problems.

The CRC staff is also equipped to perform proactive network performance monitoring, in addition to planning and implementing new software releases. As a Tecore customer, the CRC is your single point of contact for all support and maintenance services, and is accessible by phone and/or e-mail.

How Can We Assist?

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Responsible

We are meticulous, dedicated and persistent in our work to ensure our clients receive the highest quality service.

 

Reputation

With nearly 30 years of experience, we have the industry knowledge and know-how to service, maintain, update and deploy past, current and future generations of wireless network infrastructure.

Response Time

Time is of the essence, we strive to resolve our customers concerns quickly and efficiently

Managed Services

Tecore’s Hosted Managed Services enable the next wave of operators – ranging from new license carriers to government agencies – to rapidly offer next-generation communications services anywhere in the world. By deploying the radio access network (RAN) and plugging it via IP into Tecore’s fully operational core platform, operators can deliver sophisticated communications services including established roaming and long-distance interconnections. By further outsourcing their end-to-end network design and evolution to Tecore, they are assured that their offerings will always anticipate and adapt to market requirements.

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Managed Network Services

  • Technical Support Services
    • Technical Assistance
    • Emergency Technical Assistance
  • Remote Network Management
    • Network Monitoring and Fault Management
    • Configuration and Element Management
    • Standard and Customized Network Statistics Reporting
  • Software Updates and Upgrades
    • Backup and Restore

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