ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Provides optimum service support for customers through phone, site visits, personal visits, etc.
-Develop service related training for field staff.
-Perform service activities according to company policies and safety standards.
-Prepares work to be accomplished by gathering information and materials.
-Develop documents for service related issues and resolutions.
-Investigate and troubleshoot product service issues.
-Educate customer representative about the product usage and maintenance.
-Address customer inquiries in a timely matter.
-Coordinate with various teams to fix product issues.
-Inform management on product service issues as observed through interaction with clients.

Education, Experience, and Skills:

-B.A. or equivalent degree; prefer information sciences and technology, security and risk analysis, or related degree; recent college graduates are encouraged to apply
-Minor in Telecommunications preferred
-Signal Intelligence (SIGINT) preferred
-Willing to travel to exotic locations
-Excellent verbal and written communication skills
-Strong work ethic and organizational and prioritization skills
-Unwavering attention to detail
-Strong organization, documentation skills
-Persistence and excellent follow-up skills
-Demonstrated ability to manage time effectively across diverse activities
-Energetic, motivated, personable, outgoing and enthusiastic at all times!