Professional Services

Tecore Networks complements its broad networking product portfolio with state-of-the-art professional services, delivering true end-to-end solutions. Our professional services team can provide knowledgeable, experienced personnel dedicated to a successful implementation.

Program Management

• Coordinate project planning and execution
• Provide budgets and progress reports
• Perform site survey and equipment engineering services
• Support the equipment procurement process

Network Engineering

• Assess requirements based on traffic models, coverage areas, regional regulations and other factors
• Develop network architecture, topology and design for radio access and core segments

Integration Services

• Provide access to Tecore’s Integration Lab
• Address third-party product integration and interfacing requirements
• Customize features such as announcement recording, airtime billing, special trunk signaling and configurations

Deployment Services

• Support equipment deployment logistics
• Verify that connections are in place
• Install and configure Tecore-provided components
• Assist in loading client applications and data
• Conduct post-installation follow-up

Training & Documentation

• Provide training at Tecore facility or on customer site
• Deliver manuals (user reference/provisioning; troubleshooting and alarm; installation and turn-up)
• Service application notes/brochures

Customer Care

Customer Response Center (CRC)

Technical Support is available from Tecore's Customer Response Center. The CRC operates on a 24x365 basis, ensuring that your questions are always answered no matter where your system is deployed.

Phone: +1 410 872 6300
Email: crc@tecore.com

The CRC is staffed by highly qualified network systems engineers trained in diagnostics and troubleshooting procedures. The single-tier support model allows your inquiries to be answered by staff knowledgeable of your network, significantly reducing the time needed to respond to your servce needs. Escalation procedures are in place if needed to resolve any technical problems. The CRC staff can also perform proactive network performance monitoring, and plan and implement new software releases. The CRC becomes your single point of contact for all support and maintenance services, and is accessible via phone, email, or mobile.