Customer Response Center (CRC)

Phone: +1 410 872 6300
Email: crc@tecore.com

Technical Support is available from Tecore's Customer Response Center. The CRC operates on a 24x365 basis, ensuring that your questions are always answered no matter where your system is deployed.

The CRC is staffed by highly qualified network systems engineers trained in diagnostics and troubleshooting procedures. The single-tier support model allows your inquiries to be answered by staff knowledgeable of your network, significantly reducing the time needed to respond to your servce needs. Escalation procedures are in place if needed to resolve any technical problems. The CRC staff can also perform proactive network performance monitoring, and plan and implement new software releases. The CRC becomes your single point of contact for all support and maintenance services, and is accessible via phone, email, or mobile.