Technical support is always available from Tecore's Customer Response Center. The CRC operates on a 7 x 24 x 365 basis, ensuring that someone is available to answer your questions no matter where your system is deployed.
Managed Network Services
Technical Support Services - 7 x 24 x 365
Technical Assistance
Emergency Technical Assistance
Hardware Repair and Return Services
Ship Next Business Day
Ship within 5 business days
Ship within 10 business days
Remote Network Management - 7 x 24 x 365
Network Monitoring and Fault Management
Configuration and Element Management
Standard and Customized Network Statistics Reporting
Software Updates and Upgrades
Backup and Restore
The CRC is staffed by highly-qualified network systems engineers trained in diagnostics and troubleshooting procedures. The single-tier support model allows your inquiries to be answered by staff knowledgeable of your network, significantly reducing the time needed to respond to your service needs. Escalation procedures are in place if needed to resolve any technical problems.
The CRC staff is also equipped to perform proactive network performance monitoring, and plan and implement new software releases. As a Tecore customer, the CRC is your single point of contact for all support and maintenance services, and is accessible by phone and/or e-mail.